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Unanticipated incidents can lead to a flight change or cancellation. To avoid confusion or additional fees, it is essential to understand Hawaiian Airlines’ cancellation policy in such situations.

This article attempts to provide a comprehensive guide to the Hawaiian Airlines flight cancellation policy, including the applicable rules, fees, and procedures.

Important Rules to Consider Before Cancelling Your Hawaiian Airlines Flight Booking

Before canceling a Hawaiian Airlines flight reservation, there are several important rules to consider.

  • The type of purchased ticket will also influence your cancellation options. Non-refundable tickets may not be eligible for a refund, whereas refundable tickets can be canceled and refunded.
  • Hawaiian Airlines charges a cancellation fee for the majority of tickets, which varies based on the type of ticket and the date of cancellation.
  • No flight cancellations are permitted after check-in has been concluded on Hawaiian Airlines.
  • According to Hawaiian Airlines’ canceled flight policy, if you miss your departure and do not notify the airline in advance, your ticket may be canceled and you may forfeit any refund or credit options.

Hawaiian Airlines 24 Hour Cancellation policy

According to Hawaiian Airlines’ 24-hour cancellation policy, passengers may terminate their flights without penalty within 24 hours of booking. Provided,

  • The date of departure must be reserved at least seven days in advance.
  • The 24-hour cancellation policy of Hawaiian Airlines does not apply to reward tickets and discounted fares.
  • There are no more than nine passengers traveling on identical routes.

Hawaiian Airlines Cancellation Policy Due to Covid

The COVID-19 pandemic has disrupted travel plans around the globe, and Hawaiian Airlines has set up flexible policies to accommodate passengers who have been affected. Here is what you should know:

  • Passengers whose flights were canceled due to COVID-19 will receive a complete refund to the original payment method.
  • If your flight is not canceled but you want to change your travel arrangements due to COVID-19, you may be eligible for a fee waiver.

How Do I Cancel a Hawaiian Airlines Flight?

Here are the actions necessary to cancel your Hawaiian Airlines flight, both online and offline:

  • Through Online
  • Through Offline
  • At Airport Counter Desk

1- Through Online:

To cancel the flight online, you must visit the manage booking section of Hawaiian Airlines –

  • Visit Hawaiian Airlines’ website.
  • Click on the “Manage Flights” tab.
  • Click on “My Trips” to access the flight page.
  • Enter the “Ticket Number or Confirmation code” along with the passenger’s last name.
  • Select “Cancel My Trip” as indicated on the page.
  • Select “Cancel Reservation” from the menu.
  • Review Hawaiian Air’s cancellation policy and associated fees
  • Follow the on-screen instructions, such as inputting your complete information and the reason for flight cancellation.
  • Confirm your withdrawal.

2- Through Offline:

Contact the Hawaiian Airlines flight executive if you are having difficulty navigating the airline’s website. All that is necessary is –

  • Call Hawaiian Airlines at 1-800-367-5320 for customer service.
  • Include “confirmation code” and “last name” in your response.
  • Request cancellation of the Hawaiian Airlines voyage.
  • The agent will discuss Hawaiian Airlines’ cancellation policy and associated fees with you.
  • Contact the agent to confirm the cancellation.
  • Notate the cancellation confirmation number that the agent provides.

3- At Airport Counter Desk

If you need to cancel a Hawaiian Airlines flight at the airport, please follow these steps:

  • Confirm you have your flight information, including flight number, date of departure, and confirmation number.
  • Look for a Hawaiian Airlines representative at the airport. They are frequently located at the check-in counter or near the gate.
  • Inform the individual you discover there that you must cancel your flight. They will inquire about your flight and possibly request identification.
  • You may inquire with the agent if you are eligible for a Hawaiian Airlines flight cancellation refund or credit. You might be required to submit a form or provide additional information.
  • Request a reference number and confirm with a staff member that your flight has been canceled.
  • If you still need to travel, inquire with the agent about any available flights. Alternatively, if you must completely abandon your excursion, investigate your options for rescheduling or receiving a refund.

Hawaiian Airlines Cancellation Fee

The following table summarizes the flight cancellation fees charged by Hawaiian Airlines:

Passengers requesting a refund in the form of a travel credit will incur the following service fee:

Travel RouteService fee (in USD)
Within the State of Hawaii25
Within the Continental USA100
Between the State of Hawaii and the Continental USA100

Hawaiian Airlines Refund Policy

Hawaiian Airlines’ cancellation refund policy can vary based on the purchased fare type and other factors. However, there are a few general things to keep in mind:

  1. The ticket must be printed on Hawaiian Airlines stock, which includes the number 173 in the serial number.
  2. The unused portion of the ticket would be eligible for a refund.
  3. After a year from the original date of issuance, no refund would be issued.
  4. Hawaiian Airlines would issue a refund for the unused portion of the itinerary if the flight is canceled or disrupted due to circumstances within the airline’s control.
  5. The airline will issue a refund for credit card-purchased reservations within seven business days.
  6. Refunds for Hawaiian Airlines reservations booked with a debit card, currency, or other forms of payment will be issued in the original form of payment within 20 business days.
  7. Travel Credit is valid for one year from the issue date.

What if My Hawaiian Airlines Flight is Canceled?

If Hawaiian Airlines cancels a flight, it is essential to remain in contact with the airline and follow its instructions.

Contact Hawaiian Airlines Customer Service: Contact the airline by phone or online contact to learn more about your flight and options for rebooking or refunding it.

Rebook Your Flight: Hawaiian Airlines will usually put you on the next trip that goes to your location. Depending on the dates and times of your trip, you may have to pay extra for the new flight or pay a different price.

Req for Refund: You can ask for a return on your missed flight if you decide you no longer want to go. Within 7–10 business days, your money will be put back into the same account it came from. If you bought a price that can’t be changed, you will only get a credit for travel in the future.

Hawaiian Airlines Cancellation Compensation

Depending on why your Hawaiian Airlines flight was delayed and the rules of the company, you might be able to get your money back.

Under the airline’s Passenger Bill of Rights, you might be able to get money back if the loss was the airline’s fault, like if there were technical problems or staff schedule problems.

Depending on how long the wait was, you are eligible for the following compensation:

  • If you have arranged alternative transportation that arrives at your destination within one hour of your scheduled arrival time, you are not eligible for compensation.
  • If alternate transportation is scheduled to arrive between 1 and 2 hours after the original arrival, the original arrival time will be extended.
  • You are entitled to receive 200 percent of the one-way fare, up to a maximum of 775 dollars.
  • If the alternative flight provided to you arrives at your destination more than two hours after the scheduled arrival time, you are entitled to a refund of 400 percent of the one-way fare, up to a maximum of $1,550.


In conclusion, Hawaiian Airlines has a transparent and thorough cancellation policy that gives consumers flexibility and options when altering or canceling their travel arrangements. Passengers can rest assured that they have the ability to modify their itinerary without incurring excessive costs or penalties, whether this is due to unforeseen circumstances or a simple change of heart.


How Do I Cancel My Flight Online?

To cancel a flight, log in to the airline’s website and navigate to the Manage Flight tab.

Do I Need to Pay Fees for Canceling Hawaiian Airlines Flights?

Yes. The amount of the charge is dependent on the tariff rules associated with your ticket and the cancellation window.

Can I Cancel My Flight Within 24 Hours?

Yes, so long as the flight departure is at least 7 days before the scheduled departure time.

Can I Get a Full Refund for My Flight Cancellation?

Hawaiian Airlines provides both refundable and non-refundable tickets; your refund/compensation options are determined by the ticket fare conditions.

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