Japan Airlines Flight Cancellation Policy

If you experience a delay or cancellation with Japan Airlines in the EU, you may be entitled to compensation if it could have been prevented. You may receive up to €600 depending on how long your flight is. Here is the information you need to know in order to file a claim with Japan Airlines.

Passenger’s Rights with Japan Airlines

EU 261 is a law that protects your rights when you travel within the European Union or under certain conditions, no matter which airline you are using. If your flight is delayed or canceled, you have certain rights. These include the right to get a refund, be put on a different flight, and receive assistance such as meals and accommodation, depending on the situation.

Flight Delay Compensation 

If your flight is delayed for more than two hours, the airline is required to provide you with some basic things like food, drinks, a place to stay if needed, transportation (if applicable), and a way to communicate with others. If your delay lasts for three hours or more, you can also ask for a refund and transportation back to where you started.

You can also receive compensation, which can be given as a non-refundable transportation voucher or a refundable voucher.

• Flights up to 1,500 km: €250
• Flights between 1,500 and 3,500 km: €400
• Flights over 3,500 km: €600

Flight Cancellation Compensation

If you were told about the cancellation less than two weeks before your trip and your new arrival and departure times are very different from your original ones, you might be eligible for more compensation.

To get your compensation, you should reach out to customer service. They can provide you with vouchers that can either be refunded or cannot be refunded.

• Flights up to 1,500 km: €250
• Flights between 1,500 and 3,500 km: €400
• Flights over 3,500 km: €600

The amount you receive as compensation may depend on the type of compensation you ask for. If you choose their transportation credit, you might get a better value.

What can you Do in the case of flight cancellations and Delays?

Sometimes, events like cancelations and delays occur. Here is everything you need to know:

Flight Delays:

• If your flight is delayed, make sure to remember the time your flight was originally supposed to depart, the date when you were informed about the delay, and any other important details.
• If your flight is delayed for two hours or longer and you are already at the airport, you have the right to receive assistance. If your flight is delayed, you can work with customer service to get meals, drinks, a place to stay, transportation, and help with communication. What you get will depend on how long the delay is.
• Once you reach your final destination, make sure to contact customer service in order to receive extra compensation. You may be able to receive up to €600 in compensation, depending on how long your flight is and where you are going.
• More check out Japan Airlines Flight Delay Policy

Flight Cancellation:

• If your flight gets canceled, make sure to remember the details of your original flight, the date you were informed about the cancellation, and any other useful information.
• If you canceled your flight before reaching the airport, you can either contact customer service to reschedule your flight or do it yourself.
• If your flight gets canceled while you’re at the airport, you should talk to customer service for assistance in finding another available flight. If you are eligible for care, they should provide it to you now.
• After your flight, get in touch with customer service to ask for more compensation. Make sure to give them all the necessary documents. You have the potential to receive a maximum of €600 in compensation.

Refund Policy

If your flight with Japan Airlines is delayed or canceled, you might be able to get a full or partial refund. You can also request compensation under EC 261. If your flight was delayed for more than 2 hours or cancelled within 14 days of your scheduled departure, you may be eligible for compensation of up to €600.

You have the option to claim both. Even if you receive a refund from Japan Airlines for your initial payment, it doesn’t mean that you are not eligible for compensation. This rule exists to make sure that airlines are responsible, so you can definitely claim both without any problem.

About Japan Airlines 

Japan Airlines was established in 1951 as the first international airline in Japan. It offers flights to various destinations around the globe. Japan Airlines is a member of the Oneworld Alliance. They have flights to 349 airports in 54 countries. Moreover, they have a codeshare agreement, which makes it even more convenient to reach your desired destination. They have 230 airplanes in their fleet.

Japan Airlines has received multiple prestigious awards, including consecutive 5-star ratings from SKYTRAX and the title of best economy class in the world. They have won the World No. 1 on-time arrival performance award five times, along with other major international airlines.

Japan Airlines Flight Change Policy

The Flight Change Policy of Japan Airlines gives passengers the ability to adjust their travel plans without worry. 

In this article, we will talk about the important things to know about Japan Airlines’ Flight Change Policy. We will look at the choices passengers have, the fees they may have to pay, and how to easily make changes to your reservation. 

Whether you travel often or are planning a dream vacation, Japan Airlines prioritizes flexibility to make sure your travel experience is stress-free

FAQs

What compensation am I entitled to if my Japan Airlines flight is delayed or canceled in the EU?

Depending on the length of the delay or distance of the flight, you may receive compensation ranging from €250 to €600, along with assistance such as meals, accommodation, and transportation.

Can I claim both a refund and compensation under EC 261 if my Japan Airlines flight is delayed or canceled?

Yes, you have the option to claim both a full or partial refund and compensation under EC 261. Even if you receive a refund for your initial payment, you are still eligible for compensation.

What should I do if my Japan Airlines flight is delayed at the airport?

If your flight is delayed for two hours or longer, you have the right to receive assistance, including meals, drinks, a place to stay, transportation, and help with communication. After reaching your final destination, contact customer service to inquire about additional compensation.

How do I file a claim for flight delay or cancellation compensation with Japan Airlines?

To file a claim, you should reach out to Japan Airlines’ customer service. They can provide you with vouchers that can be either refunded or non-refundable based on your preference.

Does Japan Airlines offer flights to many destinations, and do they have a good reputation?

Yes, Japan Airlines offers flights to various destinations worldwide and is a member of the Oneworld Alliance. They have received prestigious awards and accolades, including consecutive 5-star ratings from SKYTRAX and recognition for their on-time arrival performance.