Air India Flight Delay Policy

If your Air India flight was late or canceled, you might be eligible for compensation according to European Regulation EC 261. You can receive a maximum of 600€ ($700) as compensation.

Here is a complete guide on how to file a claim for compensation if your Air India Airlines flight was late, canceled, or you were not allowed to board.

Air India’s Delayed or Canceled Flight Rights

Here’s what you need to know about the EU 261 rule to get up to 600€ in pay per passenger for a delayed or canceled Air India trip.

You may be able to get money for a delayed flight if,

• Your flight got there more than three hours late.
• you left from a European Union airport
• The delay wasn’t caused by anything out of the norm.

The compensation amount can range from 250€ to 600€. It depends on the distance of the route and how long the delay is.

Flight Delays Compensation

The compensation amount can range from 250€ to 600€. It depends on how far the route is and how long the delay is.

• Short Distance (Up to 1500 KM): €250
• Medium Distance ( 1500 to 3500 KM ): €400
• Long Distance (More than 3500 KM): €600

EU 261 Rule and Rights

According to EC Regulation 261/2004, if your flight is delayed, or canceled, or you are denied boarding because the flight is overbooked, you have the right to receive compensation or a refund as an air passenger.

You can claim compensation in these situations if the airline is at fault for …

Flight Delays: If you arrive at your final destination more than 3 hours late.

Flight Cancellation: if you were told that your flight was canceled without giving you at least 0 to 14 days’ notice. Before cancellation you must check out Air India Cancellation Policy.

Overbooking: If you couldn’t get on your flight because there were too many people with seats.

If the flight delays were caused by something out of the ordinary, however, there is no pay.

Security risks, strikes, tsunamis, very bad weather, or any “Act of God” are all examples of these kinds of situations.

Air India Delayed Flight Rights

You are eligible for pay if…

• Your flight was more than three hours late when it got to the end location.
• you left or arrived at an EU airport with a flight that is registered in the EU

Within EU

• If you travel a distance of 1,500 km or less, you can claim a maximum of 250€.
• You can claim up to 400€ for distances over 1,500 km.

Non-EU Airport

• If you travel a distance of 1,500 km or less, you can claim a maximum of 250€.
• If the distance is between 1,500 and 3,500 km, you can claim up to 400€.
• If the distance is more than 3500 km and the delay exceeds 4 hours, you have the right to request financial compensation of up to 600€.

Flight Departure Delays

If your departure is delayed, you have the right to receive “Right to Care” benefits. The airlines are required to provide:

For 2+ Hours of Delays:

• Free meals and refreshments.
• 2 free phone calls, email, or fax service.

For 5+ Hours of Delays 

• Meals and drinks are in the house.
• You get two free phone calls, emails, or faxes.
• switched to the first flight that was open.
• If you didn’t want to travel, you’d get your money back for the ticket. If you were delayed overnight, you’d get a hotel room and a way to get around.

Air India Name Change Policy

Air India Canceled Flight Rights

If your flight gets canceled and you weren’t given at least 14 days’ notice, you have the right to request compensation for the cancellation or receive a refund.

You have two choices to pick from …

• you can request a refund for your ticket, or 
• you can ask to change your flight or find an alternative flight.

If your backup or new flight is delayed and arrives later than planned, you have the right to receive compensation for a canceled flight.

The amount can range from 125€ to 600€, depending on…

• days you were informed before 
• length of delay, and 
• route distance

How to proceed with your claim?

Gather Proof:

• get written proof from the airplane.
• Take pictures of the flight information board and 
• Get the contact information of other people on the trip who can serve as witnesses.

Keep Documents Ready:

• Documents for a flight (like a ticket and a boarding pass)
• papers or bills for extra costs, such as a cab ride, food, and lodging.

Request Compensation

• Please provide your flight details.
• If you have any questions, read this guide to find out the amount you can claim.
• Please complete the claim form, which will only take about 2 minutes. If you want to assert your rights, you can select “Claim Flights.”

FAQs

Am I eligible for compensation if my Air India flight was delayed or canceled?

Yes, if your Air India flight was delayed by more than three hours, or if it was canceled, and you departed from or arrived at a European Union airport, you may be eligible for compensation under the EU 261 rule.

How can I get compensation for damaged baggage?

How much compensation can I claim for a delayed or canceled flight?

The compensation amount depends on the distance of the route and the duration of the delay:

• Short Distance (Up to 1500 KM): €250
• Medium Distance (1500 to 3500 KM): €400
• Long Distance (More than 3500 KM): €600

Can I claim compensation for a flight that is registered outside the EU but departed from an EU airport?

Yes, if your flight departed from an EU airport with a flight that is registered outside the EU, you may still be eligible for compensation based on the distance traveled.

What are the “Right to Care” benefits for flight departure delays?

For delays of 2+ hours, airlines are required to provide free meals, refreshments, and two free phone calls, emails, or faxes. For delays of 5+ hours, passengers are entitled to additional benefits, including meals, drinks, and accommodation if necessary.

How do I proceed with my compensation claim?

To proceed with your claim, gather proof of the delay or cancellation, keep all relevant documents ready (such as tickets and boarding passes), and complete the claim form provided by the airline.