Sun Country Airlines’ Cancellation policy

Here are the main points of the Sun Country cancellation policy:

• You can get a full refund if your flight is delayed by 6 hours or more, which is called a Significant Delay. 
• If your flight gets canceled and the new flight schedule doesn’t work for you, you can cancel it and get a complete refund. 
• If you are not allowed to board the plane against your will, you have the right to:
  • You will receive a complete refund. 
  • You are entitled to compensation for denied boarding if the replacement flight offered to you arrives at your destination or first stopover more than 1 hour after your original flight. 
• You can get a full refund if you cancel your flight or itinerary within 24 hours of booking and your initial flight is scheduled to depart at least 7 days (168 hours) later. 
• If you want to cancel a non-refundable ticket, you can only do so within 24 hours of booking it.
• If you cancel a refundable ticket before departure, you can get a full refund. 
• You can cancel any ticket, even if it’s non-refundable, for free if you do it at least 60 days before your departure.

Sun Country’s Change Fee Waiver

The Sun Country Change Fee Waiver lets you change your flight booking once without paying a fee. You can cancel your flight and get a credit for future travel instead. You can choose this option anytime between 59 days and 1 hour before your flight takes off, and you won’t have to pay any extra fees. You can buy the Change Fee Waiver when you book certain flights directly on Sun Country’s website, travel agent portal, or customer service. Everyone on the booking needs to buy it, and you can’t get your money back if you change your mind. You can only use it one time.

24-Hour Cancellation Policy

If you book your ticket at least 7 days (178 hours) before your flight, you can cancel your flight/itinerary within 24 hours of booking under Sun Country’s 24-hour cancellation policy. If you cancel your ticket within 24 hours, you will get a full refund, no matter what type of ticket you have. 

If you cancel your flight within 24 hours of booking, you can get a refund only if you booked regular airfare. This policy does not apply to group bookings, tour bookings, Sun Country Vacation package bookings, land products, and other non-air products and activities.

Sun Country Airlines Refund Policy

Sun Country’s policy for flight cancellations states that eligible tickets will be refunded in the following manner: 

• If you bought your ticket using a credit card and ask for a refund with all the necessary documents, you will get your refund within 7 days. If you paid with cash or check, it will take up to 20 days to process your refund.  
• If you’re eligible for a refund, you’ll get it in the same way you paid for your purchase. If Flight Credits are applicable, you may receive them instead. 
• Refunds that are discretionary will be processed within the time frames mentioned above, either fully or partially.

Cancellation Fee/Charges

The fee you have to pay for canceling your ticket with Sun Country Airlines will vary based on the time of cancellation. 

• You won’t have to pay any cancellation fee if:
  • To cancel your ticket, make sure to do it at least 60 days before your scheduled departure. 
  • If you cancel your ticket within 24 hours of booking and your flight is scheduled to depart at least 7 days (168 hours) after the booking date, you can do so. 
• If you cancel your ticket between 14 and 59 days before departure, you will have to pay a cancellation fee of USD 39 for each part of your trip.
• If you cancel your ticket within 0-13 days before departure, you will have to pay a cancellation fee of USD 79 per segment.

Cancellation Policy for COVID-19

Sun Country Airlines has stopped providing refunds without penalties because of COVID-19. If you cancel your ticket within 24 hours or at least 60 days before departure, you won’t have to pay any cancellation fee.

Ways to Cancel Sun Country Ticket

You have two options to cancel your Sun Country Airlines ticket: online or by phone. Here’s how to do it:

Online Method:

To cancel a flight-only booking with Sun Country Airlines online:

• Visit SunCountry.com’s homepage. 
• Choose “My Trips”. 
• Go to the following page and input your Last Name and 6-character Reservation Code.
• To manage your trip, simply click on the “Manage My Trip” button. 
• Choose your flight. 
• To cancel it, simply follow the instructions that appear on the screen.

By Phone or Offline Method:

You find the customer care number on this page: Click Here 

FAQs

What is Sun Country’s policy for flight cancellations?

If certain conditions are met, Sun Country’s policy for cancellations allows you to get a complete refund. If your flight is delayed for 6 hours or longer (which is called a Significant Delay), you can get a complete refund. If your flight is canceled and the new schedule doesn’t work for you, you can cancel the booking and get a full refund.

How can I get a refund if my flight is delayed or canceled?

You can ask for a refund, which is called a Significant Delay if your flight is delayed for 6 hours or longer. If your flight is canceled and the new schedule doesn’t work for you, you can cancel your booking and get all your money back. If you are not allowed to board a flight against your will, you have the right to get a full refund.

Can I cancel a non-refundable ticket with Sun Country? If so, what are the conditions?

You can cancel a non-refundable ticket with Sun Country, but there are conditions to be met. You can only cancel non-refundable tickets within 24 hours of booking. If you need to cancel a non-refundable ticket, you must do it within 24 hours of booking. If you cancel, you might have to pay a fee.

What is Sun Country’s Change Fee Waiver and how does it work?

You can change your Sun Country flight booking once without paying a fee with the Change Fee Waiver. You can choose to receive credit for future travel instead of canceling. You can buy this waiver while booking specific flights on Sun Country’s website, travel agent portal, or customer service. Remember that you can only use the Change Fee Waiver one time and you cannot get a refund for it.